Post-secondary Program Automotive Parts & Service Operations - Programa en Repuestos y Operaciones de Servicio de Automoción

The Automotive Parts and Service Operations program is the first post-secondary program in Canada that focuses on parts service, warranty administration, customer relations and business operations. This diploma program will prepare students to work in an administrative capacity within the wider transportation industry, with an emphasis on operational management support. The program includes introductory business courses and specific automotive courses that will expose students to multiple aspects of the transportation industry, from automotive to truck, coach and heavy-duty operations. This unique combination of business and automotive courses will prepare students for a variety of positions within the automotive industry, such as a service consultant, parts advisor, warranty administrator or customer relations.

Gain valuable experience through Co-op

During this program, valuable industry experience can be gained through an optional co-op work term. For more information about co-op at Centennial, please visit Co-op Programs.

Academic Requirements

To register for this Automotive Parts and Service Operations program, you must have:

Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status (19 years or older).
English Grade 12 C or U, or equivalent (minimum grade required) or take the Centennial College English Skills Assessment for Admission.
Mathematics Grade 11 M or U, or 12 C, M or U, or equivalent or take the Centennial College Business Math Skills Assessment for Admission.

Co-op Requirements:

Completion of all courses from semester one.
A minimum of C (60%) grade in COMM-160/161, or Accuplacer placement testing at the COMM-170/171 level.
A cumulative GPA of 2.5 or higher at the end of semester 1 (this must be maintained for the duration of the program)
Students who meet the above prerequisites will register for COOP-521 in semester 2
Students must be eligible to work in Canada

Start Date:Fall

Semester 1
Occupational Health and Safety
Relational Interpersonal Skills for Service Advisors
Automotive Warranty & Leasing
Component Technology and Technical Skills
College Communication 1
Mathematics of Finance I

Semester 2
Automotive Customer Service & Sales
Automotive Service Process
Merchandising and Inventory
College Communication 2
Employment Pre-placement
General Education Elective
Principles of Marketing

Semester 3
Automotive Service Estimating
Global Transportation Trends
Merchandising and Inventory 2
Introduction to Brand Management
Fixed Operations Management
Principles of Microeconomics
Global Citizenship: From Social Analysis to Social Action

Semester 4
IT and Survey Systems
Introduction to Canadian Automotive Aftermarket
Component Technology and Technical Skills 2
Principles of Macroeconomics
General Education Elective

Service Consultant/Advisor
Parts Advisor
Customer Relations Representative
Warranty administrator
Sales Consultant
Shipper Receiver
Leasing Consultant
Assistant Manager
Controller Tower/Service Scheduler